Terms of Trade

Terms of trade for Kunstart20

Payment terms for online-booking. The full payment without eventually additionally purchases (wine, linens and so on, the payment of this will happen at the departure) is payed with online booking. The payment happens with credit card by Bambora. If the payment is not completed, the booking will be cancelled automatically.

The booking is guaranteed, when the payment is completed and approved. You will receive a confirmation of your booking afterwards.

 

Sale- and delivery terms

Here is the information which is needed for use of the online booking. You can read how we processes information, and how you receive a receipt when purchasing and so on.

 

Payment

The prices on Kunstart20’s online booking system are using Danske Kroner and includes vat and all charges unless otherwise specified and is clearly visible in the specific situation. By using one of the approved credit card eg. Dankort, Visa and Mastercard you can pay online using the booking system.

International payment cards are imposed a fee on the trade, this happens by the online booking. The amount of the fee will be visible before the trade is completed.

 

Information about trade on the internet

It’s safe to purchase online with our booking system. You are secured of possible credit card abuse as a starting point. That means you don’t have own risk if your credit card is abused on the internet. You can read more about how you as a consumer need to act with paying on the internet at www.betaling.dk, www.fdih.dk

 

Shipment and delivery

You will be presented with a contract/confirmation from Kunstart20 with the prices when you book a room with our booking system. You can print the contract after the booking is completed, you will also receive a copy on your email. Remember to use your real email when booking. If you wish to arrive outside normal opening hours, you are required to inform Kunstart20 before arrival. The delivery of the purchased product happens at arrival to Kunstart20(and ends at departure). Both these times will be informed in the above contract.

 

Please be aware of:

The rooms are available from 15.00 on the day of arrival until 12.00 on the day of departure. If you are late, please contact us. Arrivals outside normal opening hours needs to be informed before arrival. The reception is not manned at all time.

 

Right of cancellation and refund

It is possible to cancel your booking under these conditions:

– Stays with up to two night can be cancelled latest three days before arrival

– Stays with more than three night can be cancelled latest 30 days before arrival.

With the above conditions met, the full payment will be refunded – except 250 DKK,- which is administration fee.

Without the above conditions met, you will lose the full payment. As a guest you are bound to be informed about our receptions opening hours before your arrival and abide by them if nothing else is agreed. The cancellation has to be written and be delivered directly to Kunstart20 by mail or by the contact form on the website.

 

Registration of information

Your name, address, email and other information submitted in relation to booking is registered by Kunstart20. The information is located in Kunstart20’s customer database and is not send to third parties. Kunstart20 will keep the information for 5 years.

Kunstart20 is using server-side cookies and a safe connection to create security around your submitted information. We use a secure server to handle payments with credit cards, where the information is encrypted before it’s sent over the internet.

 

Complaints Processing

If you do not receive your contract/confirmation of your purchase and is not presented with an error message from the booking system please contact Kunstart20 by mail, phone or the contact form on our website. If you wish to make a complaint about the booking process, the booking or the product you need to do so in reasonable time after you discover the error or should have discovered the error by normal walkthrough of your contact. You can make a complaint either written or by phone. 1 year after the purchase the right to make a complaint according to the “Købeloven”  §83, stk. 1. Unless otherwise agreed..

Kunstart20 is processing the complaint as fast as possible and will afterwards consider if the received product will be refunded, exchanged or the price should be lowered.

 

Businessinformation

Kunstart 20

Janne Wollesen

Saltum Strandvej 20

DK-9494 Saltum

 

Phone: +45 26 62 51 80

E-mail: janne@kunstart20.dk

website   www.kunstart20.dk

CVR-nr.: 36358610